Tsavorite Tours Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, communicate with us, or book our travel services.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information in several ways to serve you better and provide personalized travel experiences.

2.1. Personal Information You Provide

When you contact us, request a quote, or make a booking, we may collect:

• Full name

• Email address

• Phone number

• Country of residence

• Passport or ID information (when required for bookings)

• Travel preferences, special requests, or dietary needs

• Payment details (processed securely through third-party systems)

2.2. Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Cookies and tracking technologies (see Section 7)

2.3. Third-Party Information

We may receive data from trusted travel partners (hotels, airlines, or booking platforms) necessary to complete your reservations or travel arrangements.

3. How We Use Your Information

Your information is used solely to deliver quality service and improve your travel experience.

We use the data to:

• Respond to inquiries and provide travel quotes

• Process and confirm bookings

• Communicate itinerary updates and travel information

• Customize and improve our website content and services

• Process payments and issue receipts or invoices

• Provide customer support before, during, and after your trip

• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to any third parties.

4. Information Sharing and Disclosure

We may share your information with:

• Service providers (e.g., hotels, airlines, safari camps, transportation companies) strictly for fulfilling your travel bookings

• Trusted partners who help us process payments, issue invoices, or manage communication platforms

• Regulatory or legal authorities if required by law

All third-party partners are vetted and bound by confidentiality and data protection agreements.

5. Data Security

We employ appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse.
This includes:

• Secure servers and firewalls

• Encrypted communication (SSL certificates)

• Access control for authorized personnel only

• Regular security updates and audits

While we take all reasonable precautions, no online platform is 100% secure. By using our services, you acknowledge and accept this inherent risk.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal or accounting requirements

• Resolve disputes or enforce agreements

Typically, personal travel data is retained for up to five (5) years after your last interaction with Tsavorite Tours Ltd.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.
Cookies are small files stored on your device to help us understand:

• How visitors use our site

• Which pages or content are most popular

• How we can improve navigation and usability

You can adjust your browser settings to refuse or delete cookies at any time. However, some features of the website may not function properly without them.

8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your data (subject to legal or contractual limitations)

• Withdraw consent for marketing communications at any time

Requests can be made by emailing info@tsavoritetours.com, and we will respond within a reasonable timeframe.

9. Marketing Communications

With your consent, we may send you updates about special offers, travel packages, or destination news via email or social media.
You can opt out of these communications at any time by clicking the “unsubscribe” link or contacting us directly.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18, except when accompanied by an adult or guardian. We do not knowingly collect personal data from minors.

11. Links to Other Websites

Our website may contain links to external sites. Please note that Tsavorite Tours Ltd is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies before sharing any personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or company practices. The updated version will be posted on this page with a revised “Effective Date.”

13. Contact Us

For any questions, concerns, or data-related requests, please contact:

Tsavorite Tours Ltd
 Nairobi, Kenya
 +254 733 430 187
 info@tsavoritetours.com